Discover Unparalleled Comfort
Experience the perfect blend of comfort and support with our 12 Inch Hybrid Queen Size Mattress. This luxurious mattress is specially designed to conform to your body, offering a restful night’s sleep and a morning free from aches and pains. Its unique combination of cooling gel memory foam and individually wrapped pocket coils adapts to your body’s shape, ensuring a deeply relaxing and pressure-relieving slumber.
Our commitment to your health and safety shines through in this mattress. Constructed without the use of fiberglass, it stands as a safer, hypoallergenic choice for your home. The breathable fabrics used in the mattress also promote a consistent, comfortable temperature throughout the night, enhancing the quality of your sleep.
Uninterrupted Sleep, Every Night
Forget the disturbances of a tossing and turning partner. The mattress’s innovative design with individually pocketed coils effectively absorbs and isolates motion, ensuring that both you and your partner enjoy a deep, uninterrupted sleep. Perfect for light sleepers and those who share a bed.
Convenience and Compatibility
Our King Size Mattress is not just comfortable, but also incredibly convenient. It’s designed to fit most queen bed frames, including box springs, slatted bases, and adjustable beds. With dimensions of 76″ W x 80″ D x 10″ H and a maximum weight support of 1000 lbs, it’s a versatile addition to any bedroom.
Invest in your sleep with confidence. This medium-firm mattress comes with a reassuring 10-year warranty, and our dedicated customer support team is always on hand to assist you with any queries or concerns. We recommend allowing 72 hours for the mattress to expand to its full shape upon unwrapping.
Key Features at a Glance
- Pressure-relieving cooling gel memory foam and pocket coils
- Hypoallergenic and non-fiberglass construction
- Isolated motion for undisturbed sleep
- Compatible with most queen bed frames
- 10-year warranty for peace of mind
Embrace the comfort and tranquility of uninterrupted sleep. Order your Queen Size Hybrid Mattress today and wake up to a fresher, healthier tomorrow.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bipena.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bipena.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bipena.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bipena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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