Experience Unmatched Comfort and Support
Discover the ultimate sleep experience with our Deluxe 12-Inch Queen Hybrid Memory Foam and Spring Mattress. Expertly designed to cater to all types of sleepers, this mattress combines the best of both worlds – memory foam’s contouring comfort and the robust support of individual pocket springs. Whether you’re a side, back, or stomach sleeper, our mattress adjusts to your body, ensuring a restful night free from discomfort and pain.
Stay cool and comfortable all night long, thanks to the high-quality cotton core structure of our mattress. The breathable surface works tirelessly to regulate your body temperature, ensuring a cooling sensation that lasts throughout the night. Wave goodbye to sleepless, sweaty nights and embrace a refreshing sleep experience.
Key Features
- Six-layer construction for optimal support and comfort.
- Individual pocketed springs to evenly distribute body weight.
- Memory foam layer for pressure relief and back pain alleviation.
- Cooling and breathable cotton core for temperature regulation.
- Durable and easy-to-clean design, ideal for long-lasting use.
Benefits That Make a Difference
- Reduces motion transfer, perfect for couples.
- Supports spinal alignment, preventing morning aches.
- Adaptable to all sleeping positions for versatile use.
- Enhances sleep quality by maintaining a comfortable body temperature.
- Easy maintenance with simple wipe clean care instructions.
Our Deluxe 12-Inch Queen Mattress is not just a sleeping surface; it’s an investment in your health and well-being. Its universal design makes it suitable for most sleepers and home decors. Whether for your master bedroom, guest room, or vacation home, this mattress adds a touch of luxury and comfort, ensuring you and your guests wake up refreshed and revitalized.
Why Choose Our Mattress?
What sets our mattress apart is its unique combination of comfort, support, and cooling technology. The individual pocket coils and memory foam layers work together to provide a sleep experience that’s both rejuvenating and restorative. It’s not just a mattress; it’s a sanctuary for your body and mind, ensuring you wake up ready to tackle the day ahead.
Don’t compromise on your sleep quality. Choose our Deluxe 12-Inch Queen Hybrid Memory Foam and Spring Mattress for a sleep experience that combines luxury, comfort, and health benefits. Order now and transform your sleep tonight!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bipena.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of bipena.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bipena.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bipena.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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